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ServiceMaster of Tacoma Acquired Redmond Restoration
Smart Strategies for Rodent Awareness Week
RIA Advocacy Helps Deliver New Material Handling Line Item in Xactimate
Lead Poisoning Prevention Week Highlights ‘From Detection to Prevention’
ISEA Releases Updated Head Protection Standard
Who Sees Themselves as Working Class?
Exclusive Content
When Harassment Shows Up at Work
Examine harassment and discrimination policies, supervisor training, investigations, documentation, retaliation concerns and the unique challenges facing cleaning employees who work at customer locations with limited direct supervision.
Make Technology Earn Its Keep
James Hatfield explores where technology earns its place in a cleaning or restoration business and when a better process could solve more than another app.
Own Your Mistakes
A tech finishes a living room, rolls up the hose and heads to the next job. Twenty minutes later, the customer calls the office. A black scuff marks her freshly painted hallway wall. At that moment, the tech has two choices. He can say, “It was like that when I got there.” He can also say, “That might have been me. I’m sorry. We can fix that.”
The Confidence Trap
In the cleaning and restoration industries, experience is one of the most valuable things a company can have. It can also become the reason a business stops improving. The longer someone works in the field, the easier it is to assume the methods that built that success will keep working forever.
Is Your Carpet Cleaning Company Built for Commercial Accounts?
Expanding into commercial property accounts can provide recurring revenue and new opportunities—but is your company structured to manage the work? Explore how cleaning and restoration companies should organize leadership, sales, estimating, operations and account management before entering the commercial market.
Why This Restoration Contractor Answers to the House, Not the Carrier
Restoration contractors do more than dry out basements and rebuild fire-damaged rooms. They also have to document what they find, justify the work they perform and communicate with insurers without crossing legal lines. For Scott Huml, one rule guides all of it: the client is the policyholder, not the carrier.
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Products & Technologies
Make Technology Earn Its Keep
RIA Advocacy Helps Deliver New Material Handling Line Item in Xactimate
Top PuroClean Owner Launches Mobile Lab Franchise to End Testing Delays
Zentive Reports 25% Revenue Growth With Home Service Automation
Upcoming Events
Nov. 16-19 | Mandalay Bay Convention Center in Las Vegas
ISSA Show North America 2026
Discover the future of cleaning at ISSA Show North America. This November, join us for a unique experience tailored to enhance your business, provide access to the latest products and innovations, and connect you with peers and industry leaders. Explore, innovate, and elevate your knowledge at ISSA Show North America.
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