View Cart (0 items)

Customer Satisfaction


June 2014 Single Truck Success

How Do High-Priced Companies Do It? Part 4

They have the ability to find customers willing to pay more.
June 4, 2014

Companies successfully charging top rates did not just stumble into their high pricing. It took determination, guts and a plan for building a company that deserves to charge more.

Read More

Differentiation: The Key to Success in Selling and in Business

May 5, 2014

Focus your efforts, do your research and tap into existing streams of available information.

Read More
January 2014 Single Truck Success

The Power of Newsletters

The most effective method for reaching the very best type of customer.
January 3, 2014

You can be sure that it takes a lot of work to get newsletters out to a client list on a consistent basis. So how do you determine if this is a good investment for your company?

Read More
September 2013 Entreprenuer's Edge

Create a Culture of Excellence (Part 4)

September 3, 2013

Challenge: Understanding your own role in the business building process and accurately measuring results.

Read More
September 2013

Self-cleaning Carpet

Can emerging technologies take work away from you?
September 3, 2013

During the last six months, I have come across at least six different practical applications of self-cleaning technology, and my guess is that within the next year or two, you will see the release and marketing of self-cleaning carpet and other fabrics.

Read More
September 2013 Single Truck Success

Customers Need Your Help

Don’t rely on their memories. Be proactive and be remembered.
September 3, 2013

Recently, I decided to begin a maintenance pest control program. I wanted to use the same company which had performed so well for me the last time, but I ran into a problem: I could not remember the company’s name.

Read More
August 2013 Single Truck Success

Online Reviews

Not all reviews are created equally. What do you do if you get a ‘bad’ one?
August 7, 2013

Which role does customer satisfaction play in how prospective customers view your company? Nowadays, it is the critical factor upon which you are judged. With the advent of social review sites such as Yelp and Angie’s List, customer evaluations of your work can impact the growth of your company.

Read More
August 2013 Foreword

The Cleanfax Online Polls

August 7, 2013

Insight to how the industry thinks and acts.

Read More
June 2013 Foreword

Make Your Marketing Interesting (and Fun)

June 13, 2013

Times have changed. Marketing may not have been that much fun or even interesting in the past, but I think it can be today.

Read More
June 2013 Single Truck Success

Attract quality customers with Angie's List

A powerful online tool for carpet cleaning and restoration companies to reach more customers.
June 12, 2013

If you provide an outstanding level of service to customers, Angie’s List may serve as great source to help you acquire these valued consumers.

Read More