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Customer Satisfaction

ARTICLES

You're Fired!

Jeff Cross, Executive Editor
It's just not working out.
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September 2014

Cut off Client Complaints

Larry Galler

Challenge: How to turn something bad into something good for your company.


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Training and Certification

Steve Marsh

A thought-provoking perspective on the importance of industry education.


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The Customer Satisfaction Business

How to guarantee your customers are completely satisfied with your restoration process.
Jack Dennison

How satisfied are your customers with the restoration process?


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My Flooring Warranty gives thumbs up

Sycamore, IL – The professional cleaner marketing aid announces support for ICRA Performance Assessment Certifications.


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Dog diversification

LEXINGTON, NC — Cleaning and restoration company expands services with bedbug sniffing dog.


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June 2014 Single Truck Success

How Do High-Priced Companies Do It? Part 4

They have the ability to find customers willing to pay more.
Steve Marsh

Companies successfully charging top rates did not just stumble into their high pricing. It took determination, guts and a plan for building a company that deserves to charge more.


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Differentiation: The Key to Success in Selling and in Business

Tom Cline

Focus your efforts, do your research and tap into existing streams of available information.


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January 2014 Single Truck Success

The Power of Newsletters

The most effective method for reaching the very best type of customer.
Steve Marsh

You can be sure that it takes a lot of work to get newsletters out to a client list on a consistent basis. So how do you determine if this is a good investment for your company?


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September 2013 Entreprenuer's Edge

Create a Culture of Excellence (Part 4)

Larry Galler

Challenge: Understanding your own role in the business building process and accurately measuring results.


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