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Customer Satisfaction

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The Pigeon Ascends

Is your website ready for Google's new, mobile-friendly update?

Is your website ready for Google's new, mobile-friendly update?


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Five ‘Valuable’ Steps (part two)

How to create a companywide, value-added mind shift.

Part two of this two-part article on creating a companywide, value-added mind shift looks at how to show your company as an empathetic, detail oriented, appreciative, consistent industry leader.


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Entering a Grump-Free Zone

Challenge: Eliminating bad moods before they eliminate your customers.

This month's Entrepreneur's Edge addresses the following challenge: Eliminating bad moods before they eliminate your customers.


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Easy Pickings

Don’t leave your valuable customers hanging. Your competition is eager to snatch them from you.
Don’t leave your valuable customers hanging. Your competition is eager to snatch them from you.
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