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Customer Satisfaction

ARTICLES

Entering a Grump-Free Zone

Challenge: Eliminating bad moods before they eliminate your customers.

This month's Entrepreneur's Edge addresses the following challenge: Eliminating bad moods before they eliminate your customers.


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Easy Pickings

Don’t leave your valuable customers hanging. Your competition is eager to snatch them from you.
Don’t leave your valuable customers hanging. Your competition is eager to snatch them from you.
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December 2014

Ring, Ring!

Ensure the first call makes best impression.

How to ensure the first call with a customer makes the right first impression.


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