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Customer Satisfaction

ARTICLES

Study finds correlation between cleanliness and ethics

HOUSTON — Study by professors at three U.S. universities finds that keeping a clean home results in moral behavior.


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Beware the Mediocrity Monster

Challenge: Getting started, getting successful and then getting lazy.
When success happens, laziness can set in, letting the Monster attack.
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Customer Satisfaction

It’s not just for the boss or managers… it’s every employee’s job.
It’s not just for the boss or managers… it’s every employee’s job.
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Volunteering During the Slow Season

Build good will for your company and bring in new business.

Build good will for your company and bring in new business.


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Treat Them Like Gold

Small service businesses can solve their business building challenges by doing this one thing.
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Our Habits

Are your habits helping you to be great, or are they helping you to fail?
Are your habits helping you to be great, or are they helping you to fail?
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The Value of the ‘Attaboy!’

When your employees do it right, let them know. Immediately.
When your employees do it right, let them know. Immediately.
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Sorry. It's Just Not Working Out.

It's just not working out.
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September 2014

Cut off Client Complaints

Challenge: How to turn something bad into something good for your company.


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Training and Certification

A thought-provoking perspective on the importance of industry education.


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