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Challenge: Understanding your own role in the business building process and accurately measuring results.
During the last six months, I have come across at least six different practical applications of self-cleaning technology, and my guess is that within the next year or two, you will see the release and marketing of self-cleaning carpet and other fabrics.
Recently, I decided to begin a maintenance pest control program. I wanted to use the same company which had performed so well for me the last time, but I ran into a problem: I could not remember the company’s name.
Which role does customer satisfaction play in how prospective customers view your company? Nowadays, it is the critical factor upon which you are judged. With the advent of social review sites such as Yelp and Angie’s List, customer evaluations of your work can impact the growth of your company.
Insight to how the industry thinks and acts.
Times have changed. Marketing may not have been that much fun or even interesting in the past, but I think it can be today.
If you provide an outstanding level of service to customers, Angie’s List may serve as great source to help you acquire these valued consumers.
Become a customer service expert and build a profitable business.
Have you heard the buzz about social media and how it can be used to market carpet cleaning services?
Challenge: Becoming a quality leader in the community and motivating the staff to work towards excellence.