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Customer Satisfaction

ARTICLES

The Customer Satisfaction Business

How satisfied are your customers with the restoration process?
Jack Dennison

How satisfied are your customers with the restoration process?


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My Flooring Warranty gives thumbs up

Sycamore, IL – The professional cleaner marketing aid announces support for ICRA Performance Assessment Certifications.


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Dog diversification

LEXINGTON, NC — Cleaning and restoration company expands services with bedbug sniffing dog.


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June 2014 Single Truck Success

How Do High-Priced Companies Do It? Part 4

They have the ability to find customers willing to pay more.
Steve Marsh

Companies successfully charging top rates did not just stumble into their high pricing. It took determination, guts and a plan for building a company that deserves to charge more.


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Differentiation: The Key to Success in Selling and in Business

Tom Cline

Focus your efforts, do your research and tap into existing streams of available information.


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January 2014 Single Truck Success

The Power of Newsletters

The most effective method for reaching the very best type of customer.
Steve Marsh

You can be sure that it takes a lot of work to get newsletters out to a client list on a consistent basis. So how do you determine if this is a good investment for your company?


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September 2013 Entreprenuer's Edge

Create a Culture of Excellence (Part 4)

Larry Galler

Challenge: Understanding your own role in the business building process and accurately measuring results.


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September 2013

Self-cleaning Carpet

Can emerging technologies take work away from you?
Bill Griffin

During the last six months, I have come across at least six different practical applications of self-cleaning technology, and my guess is that within the next year or two, you will see the release and marketing of self-cleaning carpet and other fabrics.


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September 2013 Single Truck Success

Customers Need Your Help

Don’t rely on their memories. Be proactive and be remembered.
Steve Marsh

Recently, I decided to begin a maintenance pest control program. I wanted to use the same company which had performed so well for me the last time, but I ran into a problem: I could not remember the company’s name.


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August 2013 Single Truck Success

Online Reviews

Not all reviews are created equally. What do you do if you get a ‘bad’ one?
Steve Marsh

Which role does customer satisfaction play in how prospective customers view your company? Nowadays, it is the critical factor upon which you are judged. With the advent of social review sites such as Yelp and Angie’s List, customer evaluations of your work can impact the growth of your company.


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