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Customer Satisfaction
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Go Above and Beyond
Become a customer service expert and build a profitable business.
The Influence of Yelp
Have you heard the buzz about social media and how it can be used to market carpet cleaning services?
Create a Culture of Excellence
Challenge: Becoming a quality leader in the community and motivating the staff to work towards excellence.
The 'Be-Back-Itis' condition
If you wait in great hopeful expectation, believing a customer is going to call you back and they don’t, you may be suffering from Be-Back-Itis. How can you avoid coming down with Be-Back-Itis?
The Ultimate Battlefield - Part 2
To win the hearts and minds of your clients takes a special quality: Calculation.
The value of benchmarking
It doesn’t hurt to make a few comparisons in the restoration business world.
The Ultimate Battlefield (Part 1 of 3)
Most carpet cleaning business owners are engaged in a psychological battle, and they don’t even know it.
Set your Technicians up for Success
There are so many things you can do to sell your business, things that are good, but sometimes not effective when used alone.
Most sales pitches are horrible - Part 2
What to say — and what not to say — when attempting to sell additional services to your clients.
Most sales pitches are horrible - Part 1
Think carefully about your approach to selling additional services to clients.
