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The tide is turning, the light bulb is coming on, your ship has come in and you are up to your armpits in money… and then you wake up to discover you just had a very nice dream and you still have more work to do to make it reality.
Negotiating is perhaps the most challenging and, to many, the most fascinating of all activities in the handling of claims.
If you were religious, and could ask God one question, it might be, “Please explain the bid process to me.”
What to say — and what not to say — when attempting to sell additional services to your clients.