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Employee Management

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ARTICLES

Fake reviews get carpet franchisor in hot water

July 23, 2014

CANBERRA, Australia – Electrodry Carpet Cleaning franchise locations reportedly posted fake reviews at the bidding of their parent company, who could have to pay up to $1.1 million.


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Trust

July 22, 2014
If you don’t build trust with your customers, you won’t have customers.
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So what am I? A mindreader?

July 14, 2014

Make sure what you want is crystal clear to your employees.


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The Boss

June 30, 2014

It’s finally happened. You are now ‘the boss.’ What’s next?


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July 2014

Playing Together in the Sandbox

Two lessons we can all benefit from as business owners.
June 24, 2014

When the chief executive officer of a Fortune 500 company gives a speech on business, it tends to fill an auditorium.


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Busting the Myth of Delegation

June 3, 2014

A new approach to stress-free management.


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June 2014 Entrepreneur's Edge

Fail-Safe Systems

Challenge: A forgetful crew spends too much time, money and effort retrieving essential pieces of equipment or other cleaning supplies during a day’s work.
June 3, 2014

Although you and your staff have memorized and know what you need to have on your truck before leaving either your facility or a customer’s home, we can, and occasionally do, forget to check.


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Is Failure an Option in Business?

June 1, 2014

Setting expectations for your staff is one thing. Holding them accountable is another.


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The Turtle Syndrome

May 5, 2014

Business owners can learn from these creatures who have survived, while others have gone extinct.


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May 2014

The Entrepreneurial Paradox

Don’t grow yourself out of a fun job.
April 29, 2014

If you’ve ever found yourself saying that you’d sell your company if someone offered you 20 bucks, then you’re probably experiencing a condition I refer to as the Entrepreneurial Paradox.


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