Management

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Become a customer service expert and build a profitable business.

Many owners of restoration contracting businesses started their companies after experience working for other restorers, or perhaps in construction or carpet cleaning businesses.

If you wait in great hopeful expectation, believing a customer is going to call you back and they don’t, you may be suffering from Be-Back-Itis. How can you avoid coming down with Be-Back-Itis?

The tide is turning, the light bulb is coming on, your ship has come in and you are up to your armpits in money… and then you wake up to discover you just had a very nice dream and you still have more work to do to make it reality.

Tim is a classic outdoorsman. Calling Tim a hunting zealot is an understatement. With him, hunting borders on a religious experience.

It doesn’t hurt to make a few comparisons in the restoration business world.

Many leaders continue to fall victim to organizational apathy. Don’t be one of them.

If you were religious, and could ask God one question, it might be, “Please explain the bid process to me.”

I’ve always found it interesting that no matter how long someone has been in the industry, there is always something more to learn.