By Chuck Violand

Recently, I was having a conversation with a business owner who has a pretty successful company. For several decades, he has steered it through the normal ups and downs that accompany any growing business.

He was lamenting some of the gut-wrenching decisions he has had to make regarding people’s employment when business got slow or finances got tight. He’s a nice guy, and it hurt him when he had to lay people off. He admitted that, when faced with this situation, he would always delay it as long as he could, frequently longer than he should have, thus compounding his financial issues.

He took his responsibility to his people seriously and these difficult decisions personally.

These decisions — and the emotions that go with them — are what entrepreneurs are made of. By definition, an entrepreneur is “a person who organizes and manages a business undertaking, assuming the risk for the sake of the profit.” Although this is a pretty good description of what entrepreneurs do, it doesn’t capture who entrepreneurs are. I think a better definition would be “nice guys who get lucky with an idea for a business.”

Most of us don’t start our companies with a clear understanding of the tough calls we’ll have to make as we run them. We’re focused on the adrenaline-induced euphoria of the startup phase and aren’t thinking about the competitive, employee, and financial pressures we’re going to face as our companies grow. And that’s probably a good thing.

It’s a lot like having kids: If our parents knew in advance all the challenges and heartburn we were going to cause them as we were growing up, we might never have been born.

Running a business can be one of the most exciting and rewarding professional experiences you have. You also can count on it causing you to have heartburn from time to time. To minimize that heartburn, here are a few business fundamentals to follow:

  • Avoid hiring friends. Instead, hire people who can do the job, and make them your friends.
  • Pay close attention to your numbers. Use them to help you make sound business decisions.
  • Communicate openly and often — especially when times get tough. As entrepreneurs, we tend to retreat within ourselves and fail to communicate when things aren’t going well. This leaves our people to come up with their own (usually worse) interpretations of the situation.

Entrepreneurs are often portrayed as hard-charging risk takers who are only driven to make more profit. While profit is certainly critical to the success of any business, this image overlooks the deeper side of entrepreneurs — the nice guys who are also able to make tough business decisions.

Chuck Violand is the founder and principal of Violand Management Associates (VMA), a highly-respected consulting company in the restoration and cleaning industries. Through VMA, he works with business owners and companies to develop their people and their profits. Violand is the president of the RIA. To reach him, visit violand.com or call 800-360-3513.