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Items Tagged with 'customer'


Shout It Out!

Don’t hold it in. Tell everyone about why you are the best.
Larry Galler
There are big rewards if you broadcast compliments to staff, prospects and customers.
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September 2014

Cut off Client Complaints

Larry Galler

Challenge: How to turn something bad into something good for your company.

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The Customer Satisfaction Business

How to guarantee your customers are completely satisfied with your restoration process.
Jack Dennison

How satisfied are your customers with the restoration process?

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August 2014 Entrepreneur's Edge

Selling Your Services

Challenge: Choosing the very best clients, and avoiding those who aren’t good for business.
Larry Galler

I often ask businesspeople who own or manage carpet cleaning companies, “Who is your targeted market, your ideal customer?”

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July 2014 Foreword

Generation Marketing

Jeff Cross, senior editor

One cleaner in the Midwest, living and working in a fairly affluent city, discussed with a few friends what he called “the perfect customer.”

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April 2014

Unlocking the Mystery

Why do some of your clients say ‘no’? There is a long list of reasons.
Michael Morrow

No one likes to hear a client say “no,” but we all understand that a negative response to purchasing our services is just part of the selling process.

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March 2014

Partnering with Flooring Retailers

John Mapes

They need your services, right? What could possibly go wrong?

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March 2014

Combine Quality and Quantity for Selling Success

Tom Cline

It’s all about the right organization, people and conversation.

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Certification by the Numbers

Tony Wheelwright

What the best in the industry do better than the rest.

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September 2013

It Takes Guts

Starting a business is easy. Making it work is not.
Chuck Violand

Some people think it takes a lot of guts to start a business. I’m not one of them. I don’t think it takes guts as much as it takes a giant leap of faith in one’s ability to do something better than it’s currently being done.

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