Items Tagged with 'customer'

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Cleaning and restoration questions asked... and answered.

Each customer you have costs money to acquire, so it is important to get as much return on your investment (ROI) as possible. That’s what upselling is all about.

If you wait in great hopeful expectation, believing a customer is going to call you back and they don’t, you may be suffering from Be-Back-Itis. How can you avoid coming down with Be-Back-Itis?

What is the highest number of callbacks you have received for a single job?

Topics this month include opportunities within the contents restoration market and tackling the challenges faced when attempting to remove 'set' stains.

Four key elements every video must have to generate fantastic results.

We’ve all heard the cliché, “It is not the problem, but the solution, that matters.”

The editors of Cleanfax magazine want to know what annoys you the most when you’re out on a job.

What to say — and what not to say — when attempting to sell additional services to your clients.

Think carefully about your approach to selling additional services to clients.