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Items Tagged with 'customer'

ARTICLES

Entering a Grump-Free Zone

Challenge: Eliminating bad moods before they eliminate your customers.

This month's Entrepreneur's Edge addresses the following challenge: Eliminating bad moods before they eliminate your customers.


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December 2014

Ring, Ring!

Ensure the first call makes best impression.

How to ensure the first call with a customer makes the right first impression.


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November 2014

Quality and Quantity

It's all about the right organization, people and conversation.

How to create the perfect combination of the right people to talk to, organizations to sell to and conversations to have with prospects, resulting in more jobs and higher proftis for your company.


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Customer Satisfaction

It’s not just for the boss or managers… it’s every employee’s job.
It’s not just for the boss or managers… it’s every employee’s job.
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Shout It Out!

Don’t hold it in. Tell everyone about why you are the best.
There are big rewards if you broadcast compliments to staff, prospects and customers.
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August 2014 Entrepreneur's Edge

Selling Your Services

Challenge: Choosing the very best clients, and avoiding those who aren’t good for business.

I often ask businesspeople who own or manage carpet cleaning companies, “Who is your targeted market, your ideal customer?”


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