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Items Tagged with 'customer'
One cleaner in the Midwest, living and working in a fairly affluent city, discussed with a few friends what he called “the perfect customer.”
No one likes to hear a client say “no,” but we all understand that a negative response to purchasing our services is just part of the selling process.
They need your services, right? What could possibly go wrong?
It’s all about the right organization, people and conversation.
What the best in the industry do better than the rest.
Some people think it takes a lot of guts to start a business. I’m not one of them. I don’t think it takes guts as much as it takes a giant leap of faith in one’s ability to do something better than it’s currently being done.
Get refreshed. Get some training.
Upselling your services is an important part of building a profitable business. Each customer you have costs money to acquire, so it is important to get as much return on your investment (ROI) as possible. That’s what upselling is all about.
Today’s “excellence” will be outdated tomorrow. Think back just a few years when Blackberry was the cellphone “standard of excellence” and today the business is struggling to survive.