Articles by Jeff Cross, senior editor

Times have changed. Marketing may not have been that much fun or even interesting in the past, but I think it can be today.

Become a customer service expert and build a profitable business.

To keep up-to-date involves time, energy and money. Workshops and seminars are available to provide you with modern practices. Books and literature help as well.

Momentum is growing in the disaster restoration industry in response to potential legislation.

Doing good work is not good enough. When you do a good job, whether it is cleaning or restoration, you are doing what the customer expects.

If you have been in business prior to the Internet age, you probably remember the annual visit from your Yellow Page representative and his display of all the large ads with color, all with a hefty price tag.

I’ve always found it interesting that no matter how long someone has been in the industry, there is always something more to learn.

Restoration contractors: Get ready for more articles, more technical tips and more "how-to" advice on building your business.

The busy spring cleaning season is slowly creeping closer. For some, it can't arrive quickly enough.

How smartphone addiction can impact customer service.