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Articles by Larry Galler
Although you and your staff have memorized and know what you need to have on your truck before leaving either your facility or a customer’s home, we can, and occasionally do, forget to check.
Each piece of the company is important. Recognize this and your company will grow.
Don’t let your company become stagnant. It may be time for a change.
Challenge: Understanding your own role in the business building process and accurately measuring results.
now that you have defined your expectations, you have to communicate your “excellence” expectations to everyone. Let’s move on to the next step… number two.
Today’s “excellence” will be outdated tomorrow. Think back just a few years when Blackberry was the cellphone “standard of excellence” and today the business is struggling to survive.
If the competition is the guy with the lowest price then how does Rolls Royce, Gucci, and Tiffany stay in business? They don’t sell the cheapest stuff on the planet.