Jeff Cross

Jeff Cross is the ISSA media director, with publications that include Cleaning & Maintenance Management, ISSA Today, and Cleanfax magazines. He is the previous owner of a successful cleaning and restoration firm. He also works as a trainer and consultant for business owners, managers, and front-line technicians. He can be reached at [email protected].

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The Directory… and More

It’s that time of year again… time for you to thumb through the absolute best and most thorough compilation of industry manufacturers, suppliers and distributors,...
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The Winter Truckmount Guide

It’s almost here, and for some of us, it will probably arrive with a vengeance. That’s right… winter is just around the corner, and for...
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Somebody’s Watching Me

A carpet cleaning business owner told me the story of how he showed up at a job, a repeat customer, and the homeowner met him...
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Stair Cleaning

If you dread the time during your carpet cleaning job when you must remove your favorite floor tool and grab that stair tool, it may...
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Using Enzymes in Cleaning

Cleaning challenges occur every day, and at times traditional detergents are "just not enough" to obtain and produce the best results. When that occurs, consider...
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Reaction Time

Every once in a while, it pays to step back and analyze what we are doing, especially with our businesses. What once worked as a...
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Restoration Tools: Drying

A solid working knowledge and familiarity of industry drying principles and proven procedures is what all water damage and drying specialists must have. Add to...
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Professional Spot and Stain Removal Procedures

The standard of measurement of your entire cleaning ability can all come down to a tiny spot on the carpet. And even if the result...
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Red Stain Removal

Carpet cleaners with many years of experience remember the days when red stain removal was performed with the heat transfer method. They would first clean...
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The Uber Effect, Part 1

Let me run a scenario by you, take some time to think about it, and then answer the question I have for you at the...

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