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Editor’s note: The following letter is in regards to the recent Shaw Industries decision to approve only IICRC Certified Firms for its warranted carpets beginning in 2008. See article in the FYI section of this issue of CM/Cleanfax® magazine.
To the Editor:
I was surprised to read some of the comments quoted by other carpet cleaners in the recent article titled “Cleaners question Shaw warranty move.” (CM e-News Daily™ article published September 28, 2005).
Like many professions, certification is a means to hold members of the profession accountable and to higher standards.
Certification is recognition of special training and commitment to higher quality care and service.
While there may be Certified Firms that would not be recommended by some, there are many Certified Firms that are highly recommended and do adhere to the commitment of maintaining professionalism with honesty, integrity and competency.
In general, I would believe there are far more non-certified firms that would not be recommended than Certified Firms.
I commend Shaw on its decision to use IICRC Certified Firms to ensure higher quality service and results for their clients and products.
Their decision brings a positive recognition to our industry for the quality service and performance we provide to our clients.
IICRC Certified Firm
All-American Carpet and Upholstery Cleaning, Inc.