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Three questions with: Rob Anspach

October 13, 2010
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Tell us about yourself.

My very patient and supportive wife (Kim) and I have been married almost 17 years, we have six children (ages six months up to 16 years — three girls and three boys).

I''m an avid reader (particularly business and marketing).

I started my own carpet cleaning business, Premiere Carpet Cleaners, in November of 1995, and work and live in Conestoga (Lancaster County) PA.

Why did you choose carpet cleaning?

I had been married only a few years and I must have had a dozen jobs. I never seemed to find what I was looking for in a job.

Then one day my uncle told me about a job with a local carpet cleaning company.

So, long story short — after a year and a half of working there — I let my personality get in the way of my employment. I quit.

Not a very wise move, because the next job I got was definitely worse. It was third shift sanitation for a meat packing company.

Well, that didn''t last long and I was back working for another carpet cleaning company (if that''s what you want to call it).

I thought that if this guy could do it, then so could I.

Cleaning gives me the opportunity to use my personality to my advantage and create a company that not only supports my family''s needs, but allows me to do things I could never do working for someone else.

What advice do you have for fellow cleaners?

Ten years ago when I started, I thought I could make lots of money and have lots of employees within six months.

I had delusions of grandeur!

I made mistakes, lots of mistakes, but fortunately I learned from my mistakes... well, at least some of them.

Regardless of how you clean carpet, the number one priority is pleasing your clients.

They don''t care if you have the biggest, most expensive cleaning machine on the planet. They care about how much time you cater to them.

Be personable and friendly... but most of all, be upfront and honest with them.

And always ask for referrals!