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Restoration / Disaster Restoration

Restoration in the News

April 30, 2012
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Connections Conference opens

CLEARWATER BEACH, FL — The Connections Conference and Exhibition officially kicks off today at the Hilton Clearwater Beach Resort and will run through Saturday, May 5.

The Connections Conference creates an opportunity for cleaning and restoration professionals to network, and allows suppliers/manufacturers to showcase the latest innovations in the industry, including the newest generation of green cleaning technologies that are increasingly in demand.

Leading up to the conference, this years'' keynote speaker, Gregg Habstritt, scheduled free webinars to help companies grow their customer lists and their businesses.

Other classroom education offerings include:
• Keynote address with Mike Koenigs, chief executive officer (CEO), "Chief Disruptasaurus" and founder of Traffic Geyser and Instant Customer

• Smart Business Symposium — May 2, 2012

• Insider Secrets: Collect on Insurance Claims and Protect Your Business — May 4, 2012

• Creative Marketing Through Social Networking — May 4, 2012

Hands-on live demonstrations include:
• Water damage restoration — We''re building structural components in the exhibit hall to demonstrate expert water damage restoration.

• Rug cleaning with Jeff Bishop of Clean Care Seminars and Dusty Roberts of RugBadger

• Mold testing with Daniel Bernazzani of Dry Advise by Liberty Consulting

• Stone, tile and grout cleaning with Dane Gregory of Interlink Supply

• Carpet repairs/reinstallation with Barry Costa of the Costa Group Education

• Wood floor cleaning with Josh Frink of Basic Coatings

• Water damage related inspections with Tom Rochenski, sales manager for Extech Instruments/FLIR Systems Inc.

For a complete daily agenda, click here.

IICRC accepting feedback on ANSI/IICRC S520

VANCOURVER, WA — The Institute of Inspection, Cleaning and Restoration Certification (IICRC) is initiating the revision of ANSI/IICRC S520: 2008 Standard and Reference Guide on Professional Mold Remediation, according to a press release.

IICRC is currently accepting informal comments and feedback on the ANSI/IICRC S520: 2008 version in an effort to create an updated and streamlined revised standard, the release stated.

According to the release, as this is an informal process and not part of a formal American National Standards Institute (ANSI) public review, the IICRC will not be responding to comments at this time.

However, all comments and feedback are encouraged and will be accepted through May 31, 2012 by e-mailing Mili Washington, IICRC standards director, at, the release noted.

Click here to read the complete release.

New online water loss training program

ROCKVILLE, MD — The Restoration Industry Association (RIA) announces the creation of an entry-level online training course addressing broad knowledge for those interested in the practice of water damage restoration, according to a press release.

Developed by RIA, in cooperation with ILS Corporation, a pioneer in online industry-specific education, the Basic Water Loss Training Course is an affordable, entry-level online education program that provides excellent training for new or entry-level water loss field technicians, administrative personnel, human resources employees, marketing staff or restoration professionals, the release stated.

According to the release, the course includes eight modules focusing on different aspects of water loss, including:

• Overview of Water Loss Restoration
• Science and Fundamentals of Drying
• Communications and Public Relations
• Safety
• Water Loss Equipment
• Water Metering and Monitoring
• Contents Restoration
• Drying Procedures for Materials

"This venture was the brainchild of RIA past president, Rusty Amarante, CR. His vision was for RIA to offer basic training in water loss so employers could efficiently and productively train new hires in the fundamentals of water loss restoration," said Cynthia Hereth, director of training and certification.

"It''s been an honor to work with the development team and ILS Corporation on this project, and we''re thrilled to offer this affordable training to the restoration industry," Hereth added.

Click here to read the complete release.

RIA recognizes industry leaders with Phoenix Awards

ROCKVILLE, MD — The Restoration Industry Association (RIA) presented its highest honors for innovation in restoration and reconstruction at its recent Leadership Summit & Industry Expo, according to a press release.

The Phoenix Awards are presented each year to recognize achievement in the areas of restoration and reconstruction and the winning projects exemplify the complement of skills required to return a project to pre-loss condition, the release stated.

According to the release, in an industry first, the award for Innovation in Restoration was shared between eight different parties who collaborated to successfully restore the air traffic control tower at the Detroit Metropolitan Airport.

"The success of this project would have been impossible without the expertise, caring and commitment of every member of this team," said Vince Sugent of the National Air Traffic Controllers Association and one of the air traffic controllers impacted by the indoor air quality in the tower.

BELFOR USA of Exton, Pennsylvania, won the RIA award for Innovation in Reconstruction for their work on the 100,000 square foot headquarters of the UGI Corporation in King of Prussia, Pennsylvania, following an electrical fire, the release noted.

"I am honored to accept this prestigious industry award on behalf of BELFOR, and we are grateful for the opportunity to be recognized amongst our peers for this achievement," said Guy Buttaro, senior project manager for BELFOR USA Group Inc. – Exton office.

Click here to read the complete release.

IICRC, RIA approve TBU class for CECs

CHICAGO — The Institute of Inspection, Cleaning and Restoration Certification (IICRC) and the Restoration Industry Association (RIA)have both decided to award valuable continuing education credits (CECs) to attendees of Totally Booked University’s Restoration Strategy and Marketing for Domination workshop, according to a press release.

The IICRC will award two CECs to attendees, while the RIA will award 14 credit hours, the release stated.

The event is scheduled for Thursday and Friday, May 31-June 1, and will include topics such as social media marketing, Internet marketing, critical issues in restoration, insurance claims, dealing and negotiating with adjusters, assignment of benefits and much more, the release noted.

This TBU seminar will be facilitated by Pete Consigli, a veteran industry advisor, and will include presentations from Cleanfax magazine Senior Editor Jeff Cross, independent adjuster Peter Crosa and attorney Harvey Cohen, the release added.

Click here to read the complete release.

University sits on mold discovery

GLASSBORO, NJ — Rowan University officials failed to come forward about a report that mold was found in the heating, ventilation and air conditioning (HVAC) systems of 109 of 113 student townhouses, according to the Gloucester County Times.

A longtime Rowan environmental consultant found that mold had returned to a unit he had previous cleaned and inspected, the article stated.

According to the article, the report cited "heavy to excessive" mold in 70 percent of the units.

While there may be no reason for panic or immediate health danger, all residential students and their parents should have been briefed on the issue long before Ed Knorr of Quality Environmental Concepts provided his report to media outlets, the article noted.

Click here to read the complete article.

RIA announces 2012 board of directors

ROCKVILLE, MD — At its recent annual meeting in Myrtle Beach, South Carolina, the Restoration Industry Association (RIA) announced its board of directors and officers who will be serving for 2012-2013, according to a press release.

According to the release, serving as officers and the executive committee of the organization are:

• Samuel J. Bergman, CR, of Rolyn Companies Inc., Rockville, Maryland; president

• Scott Stamper, CR, of First Restoration DKI, Charlotte, North Carolina, Regency DKI, Florida and Michigan; first vice president

• Leo Volkert, CR, WLS, of Primo Clean Restoration Services, Lodi, California; vice president

• Michael E. Gallahan of Top Tier Solutions LLC, Annapolis, Maryland; secretary

• Michael Goldberg, CR, RestoreCore Inc., Harrisburg, Pennsylvania; treasurer

• Frank L. Headen, CR, WLS, CMH, of First Restoration DKI Inc., Charlotte, North Carolina; immediate past president.

"I look forward to serving this organization as its president and giving back to an industry that has given so much to me," said Sam Bergman, RIA''s new president, on his election to that position.

Click here to read the complete release.

Paul Davis Emergency Services expands

LEBANON, NH — Paul Davis Emergency Services has expanded its business with service in Central New Hampshire and Vermont, according to a press release.

Paul Davis Emergency Services specializes in rapid emergency restoration solutions including water and flood damage, fire and smoke damage and mold removal, with services are available 24 hours a day with an emergency on-site arrival time within two hours throughout the service territory, the release stated.

According to the release, the team holds certifications in Water Damage Restoration, Fire and Smoke Restoration and Applied Structural Drying from The Institute of Inspection, Cleaning and Restoration Certification (IICRC), in addition to Microbial Remediation from the American Council for Accredited Certification (ACAC) and Lead Renovation from the U.S. Environmental Protection Agency (EPA).

"Paul Davis Emergency Services is committed to being part of the community and will provide a needed service," said David Donegan.

"We approach each project with quality, respect and professionalism. Every job is both a great honor and great responsibility. Fire, water, mold and other forms of property damage are serious issues, and we have the skills and equipment to properly handle each job as highly-trained professionals in the restoration field," Donegan added.

Click here to read the complete release.

More Floods training class of April 2012

LENEXA, KS — More Floods is proud to have the following new companies join their membership along with existing member companies who sent employees through training in April 2012.

Back row from left to right:
John Kurek, Steam Team; Mark Harger, Chicago Water and Fire; J.C. Moore, Pruden Restoration; Joel Pruden, Pruden Restoration; Chris Mazzocco, Steam Way; and Francisco Flores, Dynamic Carpet Cleaning and Restoration.

Front row from left to right:
Josh Lasch, Steam Team; Andrew Circosta, Steam Team; Christopher Tavares, Urban Control; and Brian Ledezma, Dynamic Carpet Cleaning and Restoration.

Each of these organizations completed a two-day training class on April 19 and 20 at the modern More Floods training facility in Lenexa, KS.

Three new companies attend training in April.

More Floods wishes our newest members and all our existing members great success.

All County DKI donates pet oxygen masks

WOOD DALE, IL — Disaster Kleenup International (DKI) LLC has announced that All County DKI of Fort Lauderdale, Florida, has donated pet oxygen masks to the Palm Beach County Fire Rescue, according to a press release.

Director of Sales and Marketing for All County DKI Daniel Herbert presented the masks to Fire Chief Steve Jerauld on April 12, 2012, the release stated.

According to the release, the masks will be placed on the Palm Beach County Fire Rescue''s medical supervisory vehicles to assist family pets that suffer smoke inhalation during fires.

Click here to read the complete release.

Legend Rewards program showing strong participation

BURLINGTON, WA — Only three years after launch, Legend Rewards has reached 5,000 program participants, according to a press release.

On Thursday, April 19, a 5,000-point Legend Rewards certificate was sent to recognize the 5,000th registrant, Gavin Dawson of ServiceMaster Clean of Chatham, Ontario, the release stated.

"This is a significant segment of the overall cleaning and restoration market," said John Ormsby, president of Dri-Eaz Products and ProRestore Products.

"We''re very pleased to have identified with such an effective tool to reward our customers'' loyalty," Ormsby added.

According to the release, Legend Rewards, the restoration industry''s first customer loyalty program for both the U.S. and Canada, provides participants points in product boxes or after truckmount registration, based on the value of the products purchased from Legend Brands companies, including Dri-Eaz, ProRestore and Sapphire Scientific.

Many participants redeem their Legend Rewards for products they can use to further build their businesses — iPads, GPS units, tools and even Legend Brands products, the release noted.

Points can also be used to "buy" a wide variety of products and services that can be used to reward top employees — electronics, tools, videos, books, music, travel packages and cruises, the release added.

Click here to read the complete release.

COIT makes revolutionary donation to cancer research

SAN FRANCISCO — COIT, a nationwide carpet cleaning company, is taking advantage of a unique solution to benefit a nationwide pediatric brain cancer charity, according to a press release.

By taking advantage of the SeCURE Payments program created by Infintech, COIT is able to benefit The Cure Starts Now Foundation, the release stated.

"Credit card processing is a necessary part of being in business, but it doesn''t need to be expensive. By aligning ourselves with Infintech, we not only get top notch service on processing those transactions, we saved money on the processing and had the added benefit of giving back to the community," said Janet Donelan, chief operating officer (COO) of COIT Cleaners.

According to the release, COIT Cleaners was happy to support The Cure Starts Now Foundation, a Cincinnati-based pediatric brain cancer charity started in honor of six-year-old Elena Desserich and her fight against brain cancer.

The program allows participating companies the ability to save up to 40 percent on payment processing, and 25 percent of the net processing revenue is donated to The Cure Starts Now Foundation, the release noted.

Click here to read the complete release.

Disaster Restoration Services joins DKI

CHICAGO — Disaster Kleenup International LLC (DKI) has announced that Disaster Restoration Services LLC of Middletown, Connecticut, has joined the DKI organization, according to a press release.

By virtue of its DKI membership, Disaster Restoration Services can employ DKI''s 24-hour call center, its DIAMOND claims tracking technology and other tools to enhance its ability to serve its insurance and corporate customers, the release stated.

According to the release, Disaster Restoration Services also gains access to DKI’s training seminars and workshops, which ensure that it remains abreast of all changes in this rapidly evolving industry.

"We are delighted to welcome Disaster Restoration Services into the rapidly growing DKI organization," said Dan Cassara, DKI''s president.

"Its commitment to quick response, superior workmanship and outstanding customer service reaffirms DKI''s position in the marketplace as the source for quality restoration. We look forward to a long and rewarding association," Cassara added.

Click here to read the complete release.

HydraMaster hosting Facebook contest

MUKILETO, WA — The “Marketing Gems — Money in the Bank” Facebook contest from HydraMaster is open to any and all cleaning or restoration professionals, according to a press release.

The contest encourages professional cleaners and restorers to post one of their best marketing ideas that have worked for their company on the HydraMaster Facebook page, the release stated.

According to the release, all entrants receive a free “HydraMaster – Performance Comes Standard” T-shirt; there are also prizes for the top three entries that range from a $500 gift card to a free spotting machine.

Contest entries can be presented in written form or a video uploaded to the HydraMaster Facebook page, the release noted.

Doyle Bloss, marketing and brand manager for HydraMaster, said, “One of the things we thought about as our customers continue to push ahead in a difficult economy is how we could do something tangible to provide assistance. Good marketing ideas from their peers, that are proven to work in the present economy, were something we thought just about every cleaning and restoration professional could use to continue to grow their business. The contest is kind of like having a free, open roundtable discussion online, that you can access at your convenience.”

The contest will start May 1, 2012 and run through July 31, 2012, with the winning entries being chosen by a three-judge panel, the release added.

Click here to read the complete release.