Challenge: How to turn something bad into something good for your company.
How satisfied are your customers with the restoration process?
I often ask businesspeople who own or manage carpet cleaning companies, “Who is your targeted market, your ideal customer?”
One cleaner in the Midwest, living and working in a fairly affluent city, discussed with a few friends what he called “the perfect customer.”
No one likes to hear a client say “no,” but we all understand that a negative response to purchasing our services is just part of the selling process.
They need your services, right? What could possibly go wrong?
It’s all about the right organization, people and conversation.
What the best in the industry do better than the rest.
Offer big discounts
Push add-on services
Focus on commercial work
Contact old clients
One or more of these
Ride it out and wait for April