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Articles Tagged with ''customer''

December 2014

Ring, Ring!

Ensure the first call makes best impression.

How to ensure the first call with a customer makes the right first impression.

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November 2014

Quality and Quantity

It's all about the right organization, people and conversation.

How to create the perfect combination of the right people to talk to, organizations to sell to and conversations to have with prospects, resulting in more jobs and higher proftis for your company.

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Customer Satisfaction

It’s not just for the boss or managers… it’s every employee’s job.
It’s not just for the boss or managers… it’s every employee’s job.
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October 2014

Sorry. It's Just Not Working Out.

(But please don’t tell anyone.)
The trials and tribulations of dealing with challenging customers.
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Shout It Out!

Don’t hold it in. Tell everyone about why you are the best.
There are big rewards if you broadcast compliments to staff, prospects and customers.
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September 2014

Cut off Client Complaints

Challenge: How to turn something bad into something good for your company.

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The Customer Satisfaction Business

How to guarantee your customers are completely satisfied with your restoration process.

How satisfied are your customers with the restoration process?

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August 2014 Entrepreneur's Edge

Selling Your Services

Challenge: Choosing the very best clients, and avoiding those who aren’t good for business.

I often ask businesspeople who own or manage carpet cleaning companies, “Who is your targeted market, your ideal customer?”

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July 2014 Foreword

Generation Marketing

One cleaner in the Midwest, living and working in a fairly affluent city, discussed with a few friends what he called “the perfect customer.”

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April 2014

Unlocking the Mystery

Why do some of your clients say ‘no’? There is a long list of reasons.

No one likes to hear a client say “no,” but we all understand that a negative response to purchasing our services is just part of the selling process.

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