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ISSA Scholars Invests in Next Generation with $182,500 in Scholarship Awards
Keystone Restoration Group Surpasses 80 Five-Star Google Reviews in Utah
Merit Restorations Acquires GearClean
PuroClean’s 25th Anniversary Highlights a Legacy of Leadership
Rug Summit 15 Brings Immersive Rug Plant Tours to California’s San Francisco Bay Area
New Crystal Restoration Names Dean Jackson Operations Manager
Exclusive Content
Not Every Customer Complaint Deserves an Apology
One kind of apology means “I made a mistake, and I own it.” The other means “I hear that you’re upset, and I care.”
Poor Tile Installation
Is the grout really to blame for tile problems?
The New Rules of Winning Customers in an AI-Driven World
John Clendenning, founder of Carpet Cleaner Marketing Masters, discusses how artificial intelligence is transforming the way customers research, compare, and choose cleaning and restoration companies.
Your Employees Are Using AI. But Are They Still Thinking?
AI is transforming the workplace, but is it also changing the way employees think? A growing body of research suggests that excessive dependence on AI-generated content may contribute to “knowledge decay”—a gradual erosion of critical thinking, expertise, and trust within organizations.
Meet the Youngest-Ever Female IICRC Certified Restoration Technician
At just 12 years old at the time, Olivia Haynes accomplished something remarkable in the industry. She has earned dual IICRC certifications in Water Damage Restoration (WRT) and Applied Structural Drying (ASD).
Restoration’s Biggest Opportunity May Come Before the Emergency
Disaster preparedness doesn’t begin when the storm arrives—it starts long before the first warning is issued.
Subscribe
Receive up-to-date industry news, how-to tips, exclusive online content, videos, and more by signing up today!
Products & Technologies
The New Rules of Winning Customers in an AI-Driven World
Your Employees Are Using AI. But Are They Still Thinking?
AI in Hiring: What Works, What Doesn’t, and What Employers Need to Know
AI Mistakes: The Risks, Costs, and Realities
Upcoming Events
Sept. 9-11 | Las Vegas
The Experience Convention and Trade Show 2026
The Fall Experience is where cleaning and restoration professionals come together to explore every aspect of the industry from start to finish.
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